Get in contact

FAQ

You have access to all your account information from the “My Account” section of our website, here you can change all your personal information including your Name, e-mail (You will be required to confirm your new email address) and Shipping address.

If you go to the “My Account” section you will see a window which says “My Orders”, by going here you will be able to see all your previous orders, with full information about each of them.

If you are having issues logging in, please triple check the information you are using is correct. If you have checked, and you are still encountering issues, feel free to contact us using our help section below and we will assist you as soon as possible!

Call us

Customer service number

01379 308090

We are available from:

9am until 6pm Monday to Saturday.

11am until 3pm on Sundays.

If you are a registered user of RC Vapes, please have you account username ready when you call.

If your call is about a order related query or site issue, we recommend you use our integrated form, or email address to ensure that your query gets to the right place in the shortest amount of time.

Send us a message

Send us a message using the form below, we will then transfer your query to the team with that area of expertise and get back to you as soon as we can. We will aim to complete this process within 1 – 3 working days however, depending on your request it could take longer and may require a follow up.


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